Effective Date: July 2026
Every Homecoming Mum and Garter from Moms Making Mums is handcrafted and personalized for the individual student.
Because these products are custom made, all sales are final.
Returns and Exchanges
We do not accept returns or exchanges on custom Homecoming Mums, Garters, Senior Mums, Senior Garters, Drill Team Boot Garters, Peewee Mums, or other personalized products.
Please carefully review all names, dates, colors, sizes, activities, numbers, and customization details before submitting your order.
Refunds
Refunds are not provided for:
- Changes of mind
- Incorrect information submitted by the customer
- Misspelled names supplied by the customer
- Changes in Homecoming plans
- Relationship changes or breakups
- Failure to pick up an order
- Shipping delays outside our control
- Minor handmade variations
- Differences between screen colors and physical materials
- Customer-requested details that were completed as submitted
Cancellations
Contact us immediately if you need to cancel an order.
Because materials may be ordered and production may begin soon after purchase, cancellations and refunds are not guaranteed.
Once production has started, the order generally cannot be canceled or refunded.
What if Homecoming Plans Change?
We understand that Homecoming plans sometimes change.
Depending on how early you contact us and how much of the order has already been completed, we may be able to switch an order from a Mum to a Garter or from a Garter to a Mum.
Changes are:
- Not guaranteed
- Based on production status
- Subject to material availability
- Potentially subject to an additional fee or price difference
Order Changes
Minor changes may be possible when requested early.
We cannot accept major changes within ten days of the Homecoming date. Major changes include changes to product type, size, primary colors, prints, or other significant design elements.
Additional charges may apply to approved changes.
Rush Fees
Rush-order fees are nonrefundable once the rush order has been accepted and production has begun.
Shipping Charges
Original shipping charges are nonrefundable after the order has shipped.
Customers may be responsible for additional shipping charges caused by an incorrect address, failed delivery, returned shipment, or requested rerouting.
Damaged or Incorrect Orders
Please inspect your order as soon as it is received.
If the item arrives damaged or we made an error that differs from the approved order details, contact us within 48 hours of delivery or pickup and include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the concern and determine the appropriate solution. Depending on the circumstances and available time before Homecoming, the solution may include a repair, correction, replacement component, partial refund, or another reasonable remedy.
Damage caused after delivery or pickup by improper handling, weather exposure, pets, storage, alterations, or normal wear is not eligible for a refund or replacement.
Carrier Damage or Loss
If a shipment is damaged or lost in transit, contact us promptly.
Keep all packaging and take clear photographs. We may need this information to submit a claim with the shipping carrier.
Carrier investigations and claims are subject to the carrier’s procedures and timelines.
Contact Us
Questions about an order, cancellation, or product concern may be sent to:
Moms Making Mums
Email: momsmakingmums@gmail.com
Phone: 817-673-3601